YARRA TRAIL LITERACY TERMS AND CONDITIONS
1:1 Tutoring Fees
New Students
• First session: $95 approximately 50-minutes
• Includes two assessments to help identify learning needs and plan future lessons
Ongoing Sessions
• $90 per 50-minute session
1:1 Tutoring Term Booking System
• Based on Victorian Government School terms
• Lessons are booked term-by-term (10 weeks per term)
• Full 10-week term paid in advance receive a 10% discount
• If a tutoring session falls on a public holiday, Yarra Trail Literacy will work with you to find another suitable time
• Full term payment must be made by the Thursday prior to the start of a term
• Enrolment secured on a term-by-term basis
1:1 Tutoring Cancellations & Make-Up Sessions
• Each student is allowed one cancellation per term
• Where possible, cancellations should be made by 9pm the night prior the allocated session, via email
• The cancelled session may be rescheduled within the same term, either face-to-face or online, subject to
availability
• Unused make-up sessions cannot be carried over into the next term
• Unused make-up sessions cannot be transferred to another child or student
• Additional missed sessions cannot be refunded, including missed sessions for holidays taken within the term
1:1 Tutoring Withdrawal & Refund
• Weeks 1–5: 50% of unused term fees refunded
• Weeks 6 onwards: no refunds
Workshops
• Workshops may be offered during school breaks or at other times throughout the term
• Families enrolled in the current term receive 5% off workshop fees and priority booking
• Make-up sessions and refunds are not available
Book Club
• Families enrolled in the current term receive 5% off book club fees and priority booking
• Make-up sessions and refunds are not available
Tutor Cancellations
• If Yarra Trail Literacy cancels a session, a make-up session will be arranged or a credit applied, ensuring students
still receive the full number of lessons
• Yarra Trail Literacy will refund fees if we are unable to continue to provide the service
Photo, Video and Sharing
• Parents/caregivers are not permitted to take photos or videos of any children during sessions
• Yarra Trail Literacy will take and share photos or videos with families
• Yarra Trail Literacy will retain the photos or videos only for the duration of the term and will be deleted after this
period
• Yarra Trail Literacy will request written consent via email before sharing any photos or videos of any child to social
media
General Conduct
• If, in the opinion of Yarra Trail Literacy, your child displays threatening or dangerous behaviour, the parent/caregiver
will be notified and child may be asked to leave the premises
• During workshops, parents/carers may be asked to wait in a designated waiting area to help maintain a quiet,
focused environment, free from distractions such as siblings
Communication
• Yarra Trail Literacy aims to respond to all emails within 1 business day.
Uses of Student Information – Intake Form
• Enrolment
• Consent, authority or advice
• Lesson planning and delivery
• Communicate student progress and updates
• Communication other related information eg parent information evening, holiday workshops
• Yarra Trail Literacy operational update
• In case of emergency
• Treated as confidential